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Corfu Palace Hotel is dedicated to keeping up with the needs and concerns of its guests to provide high-quality professional services. The guiding principles of effective complaints handling are followed by Corfu Palace Hotel.
The complainant is given acknowledgement of receipt for each complaint. Complaints will be handled in an effective and efficient manner. The complaint-handling process is monitored by complainants to keep them informed of the progress.
Each complaint is dealt with in an equitable, objective, and unbiased manner through the complaints handling process.
Unless the complainant gives express consent, personal information about the complainant will be actively protected from disclosure in accordance with our strict Privacy Policy standards.
Complaints are resolved efficiently and fairly by partners and employees. We actively seek feedback from our guests on a regular basis and acknowledge that each guest has the right to complain. All partners and employees accept responsibility for effective complaint handling.
Our director examines complaints on a quarterly basis to identify systemic or recurring problems. The company will take action to address these challenges if these problems are identified. The Director will make sure that employee performance evaluations reflect any issues raised in the complaints handling process as appropriate.
Corfu Palace Hotel
2 Dimokratias Avenue
Corfu 49100
Tel.: +30 26610 39485
Fax: +30 26610 31749
info@corfupalace.com
Stay in touch with us
Hotel Corfu Palace
2 Leoforos Dimokratias
Corfu, 49100
Greece
Tel.: +30 2661039485
Fax: +30 2661039485
info@corfupalace.com